Field Service Technician (Fire & Security Systems)

Title of Position: Field/ Service Technician

Title Position Reports to: Service Manager

Location: Carlisle

Salary: Competitive plus pension, healthcare, life assurance

Hours: 39/week

Holidays: 25 days plus 8 public

Applicants will be considered who are willing to train to become a Fire and Security Systems Engineer but have no current qualifications in the industry.

Job Purpose: Field/ Service Technician

· To carry out Planned Preventative Maintenance (PPM), Reactive Maintenance and extra works/emergencies in accordance with the contract requirements on Fire & Security Systems.

Aims and Objectives

· To focus on the expected team behaviours for achieving significant results and outcomes for the business, helping “The Company” to maintain its leading edge status within the industry and our reputation with our customers.

· Ensure adherence to Health and Safety at all times

· To be responsive and cooperative and achieve the required tasks set

· Be part of a cohesive working team which aim to provide a high level of service to the client

Key Responsibilities and Accountabilities: Field/ Service Technician

To carry out PPM in accordance with set schedules, ensuring engineering standards are maintained in order to maximise the operational effectiveness and reliability of the Fire & Security Systems.
Adherence to set engineering standards in accordance with Health and Safety at Work Act (HASAWA) requirements.
To ensure onsite Quality Assurance procedures are adhered to in all respects and to maintain accurate records/documentation associated with the Fire & Security Systems.
To respond in a prompt and effective manner to all relevant reactive maintenance issues, and help desk requests.
To co-ordinate initial actions associated with all requests from the client.
To co-ordinate visiting specialist sub contractors associated with Fire & Security Systems aspects of the PPM schedules.
To respond to call outs and cover breakdowns and emergencies associated with the contract as required.
Fault diagnosis associated with the PPM or Reactive maintenance of the site.
Assist other trades as necessary.
Manage workload and prioritise jobs appropriately
To provide reports in relation to work and equipment as required.
To undertake miscellaneous duties as requested by the Client.
To proactively work towards the growth of the contract into other service provisions be they System Upgrades, Like for Like replacements, Project works, etc

Health & Safety

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy.

Working Relationships
Internal

Interface with Service Manager & Engineering Coordinator

External

Interface with Client Representative, Service Providers and Material Suppliers

Person Specification

Qualifications, Experience, Knowledge, Skills and Competencies: Field/ Service Technician

Essential

Fire & Security Apprenticeship (or recognised equivalent)
Health and Safety Training
GCSE (or O Level equivalent) passes in Maths and English or recognised equivalent
Industry experience with similar maintenance duties including fault diagnosis, rectification and preventative tasks

Desirable

City & Guilds Part 3 (Electrical Installation 2360) or recognised equivalent
Experience in IT & Networking
Supervisory experience for future development

Competencies

The core support team competency framework for the position are:

Teamwork – actively contributes to the team and strives to improve teams effectiveness through personal commitment.
Planning, Organising & Executing able to understand the priorities, plan and organise the work and manage own time to deliver within the expected timescales.
Communication communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances.
Commercial Awareness understands the importance for managing costs and expense, applying the necessary controls.
Risk Management is aware on the impact on risk to the business and applies the necessary controls.
Adaptability is responsive and open to changing circumstance.
Drive for Excellence aims to deliver a high standard of work.
Self Motivation and Development is confident in own ability and is motivated to deliver, using opportunities to further develop.
Customer Awareness responsive to the needs of the customer and aims to deliver customer satisfaction