Logistics and Supply Coordinator £20-23k

Logistics & Supply Coordinator £20-23k
This role will support the manufacturing and supply businesses to meet short and medium-term customer requirements. Responsible for supply chain planning activities to deliver optimum levels of service to external customers and internal stakeholders.
The incumbent will be responsible for the day to day management of drug product finishing projects, sales order processing and the hands-on maintenance of the Sales and Operations Planning (S&OP) database. The incumbent will assist the Internal Supply and Logistics Manager to support day to day co-ordination with business partners and deal directly with customers to ensure that the correct product is delivered in a timely manner.

Principal Responsibilities

– Hands on responsibility for the monthly S&OP for Spec Pharma providing the link between internal customer demand and supply constraints, focusing particularly upon providing transparency, visibility and traceability in the S&OP.
– Establish operational relationships with external CMOs including planning of programmes and coordinating activities required for full product release, including packaging, labelling and shipping, ensuring that any re-alignment of the internal production plan reflects changes or constraints arising from these interactions.
– Develop detailed project plans for activity sets, to monitor and report progress of projects.
– Coordinate production and transfer of materials between in-house production and external CMOs, providing advice and assistance to logistical department in respect of import/export and transportation of regulated products.
– Aid in ensuring compliance with all import/export regulations/legal requirements.
– Develop and maintain a planning tracker, to monitor and track internal metrics, ensuring stakeholders are aware of any deficiencies and to ensure effective provision and monitoring of production and packaging schedules.
– Update planning tools with current data to aid in determining most optimum manufacturing schedule.
– Manage the day to day relations with external contractors ensure adherence to KPIs/SLAs.
– Coordinate the Bulk Immunogen plan and take lead on inter-site communication.
– Coordinate orders for Saudi Arabia. To include identifying potential batches, arranging packaging and new artwork approval approvals. Act as primary contact for London Chamber of Commerce and Industry submission and administration of the prerequisites governed by the Letter of Credit. Authorise and mandate legal shipping documents
– Inventory control to ensure material availability meets requirements for US and RoW supply.
– To interface with production, quality and shipping departments to ensure issues are addressed.
– To support the Logistics and Supply Manager in appropriate forums and meetings.
– Lead the sales order processing and manage all sales activity for RoW Spec Pharma, ensuring that all necessary paperwork and documentation is collected and recorded for order processing for regulatory, compliance and financial purposes. Follow up with Finance and other sites to facilitate efficient delivery and invoicing for product.
– Assist with preparation of contracts/tenders with distributors and ensure that these are updated.
– Ensuring that all interactions and engagements are carried out with the highest ethical and professional standards and that all work is accomplished with quality and in accordance with the Client`s values.
– Cary out other reasonable tasks as required by the Line Manager.

Principal Relationships

– Accountable to Manager, Internal Supply & Logistics.
– Internal Strong and effective interaction across the Manufacturing & Supply organisation and limited interaction with Commercial Leads, particularly Europe/ROW.
– External Interaction with external CMO`s and other third-party suppliers.

Education and Experience

– Degree / Higher Education Qualification (ideally in Science, Mathematics/other quantitative subject).
– Proven high degree of proficiency in Microsoft Office, particularly MS Access, Excel and Project.

Skills and Attributes

– Dynamic, performance driven, and cost-conscious individual with a strong influential personality who is comfortable working closely with senior management and key stakeholders across the business.
– Financial acumen and first class statistical, analytical and problem-solving skills focused on devising, implementing and constantly challenging processes and systems to achieve best practice and world class standards.
– Strong team player able to lead and facilitate effective informal and formal teams to develop robust solutions to supply/demand.
– Skilled in organisation and prioritisation with a strong attention to detail and the ability to handle multiple tasks simultaneously.
– Demonstrated ability to interpret information and present salient issues to management.
– Superior written and verbal communication skills with both internal and external customers

Benefits: bonus/benefits


Property Recruitment Advisor

On behalf of our client based in Earby we are looking to recruit a Property Recruitment Advisor.

Role Purpose

To efficiently handle incoming and outgoing telephone calls & web enquiries from potential new owners (PNOs) in the UK & Ireland for additional property recruitment into the business, and any associated duties related to property recruitment.

The role will also include the ability to handle webchat this will be new for 2017 and will be a key part of the role within the department to encourage PNOs to engage with us.

Key tasks, responsibilities and accountabilities

Recruitment
To provide excellent telephone communication with PNOs on inbound & outbound calls
To provide excellent written communication with PNOs on incoming web enquiries via e mail.
Working according to daily diary activities so that call standards, contacts, leads & contract conversion are achieved
To ensure that the right type of properties based on the portfolio brief are recruited into the business

Administration
To supply accurate and up to date information to the Business Development Managers relating to PNO enquiries in order that the properties can be visited & recruited in the shortest possible timeframes to achieve the portfolio targets set by the business

Communication
To communicate effectively with PNOs verbally and in written format via e mail/phone or letters.
Communicate to a high standard to both the Business Development Managers and all of our internal customers relating to any issues relating to a PNO.
Webchat to have the ability to handle webchats with a min of two chats at any one time

Key relationships

Internally

All employees Externally

Potential new owners
Existing property owners
Other third parties

Education, training, skills and experience required

MINIMUM DESIRABLE
Excellent communication skills
Excellent computer literacy skills
Knowledge of Microsoft Excel & Word Working knowledge of Traveller & Goldmine
Sales Skills
UK & Ireland geographical awareness

Ability to prioritise workloads and work under pressure
Good organisation skills and the ability to use initiative

Desired personal traits/disposition

Previous experience in a sales or customer service role
Self- motivated and have the desire to succeed
Flexible and be able to cover holidays and absence when needed


Customer Support Adviser

Interaction Recruitment is theUK’s fastest growing independent recruiter with offices Nationwide. We operate within the Commercial, Industrial, IT, HR, Engineering and Local Government sectors.

Start Date: 28.08.2017

We currently have fantastic opportunities for experienced customer service professionals to join one of theUKs andEuropes leading energy suppliers. We are looking for new advisors to join our client to grow and maintain their excellent service standards.

Your role will involve:

* Delivering an exceptional customer service to all customers
* Dealing with dissatisfied customers
* Effectively dealing with billing related issues and escalating complaints when needed
* Proactively promoting additional products and services
* Working towards key performance indicators
* Follow procedures set by the regulator and adhere to security
* After work duties Following up enquires, administration work
* Data entry

The ideal candidate will have:

* Previous customer service experience (not essential)
* Outstanding communication skills
* Excellent attention to detail
* Administration skills
* An upbeat and positive attitude
* Thorough resolution and conflict management
* The ability to work independently and within a team

The role will be based in a vibrant and highly energetic contact centre. The company has excellent facilities onsite which are available for its employees. Excellent benefits and progression routes allow employees to set there sights high into gaining a career.

This is a full time position working a 40 hour week flexible between the hours of 8.00am 10.00pm Monday to Friday and between 8.00am 18.00pm Saturdays. No Sunday Working.

Full training is provided. Credit check and DS Criminality checks will take place prior to employment confirmations.

Apply TODAY for an immediate interview with one of our client expert consultants


Temporary Customer Service

Customer service (Inbound)

Salary, dependent on experience – Knutsford (Driver Essential)

Monday- Friday 9-5:30

Job Purpose
To provide a first rate service to customers and oversea the reservation arrangements for each campaign.
Duties & Responsibilities
A fantastic opportunity for customer services representative with one of our clients, an independent marketing engagement’ agency, based just outside of leafy Cheshire.

The agency work with large blue chip companies and as part of their campaigns they have incentives such as “Enjoy a free 1 night break/spa/MOT/afternoon tea when you recommend a friend to…” etc. Customers will therefore ring the agency to arrange receipt of their ‘freebies’ and it is the customer service team’s responsibility to ensure that it is arranged.
In addition to coordinating reservations you will also be responsible for assisting customers with queries in relation to the many incentive campaigns the agency coordinate, such as online portals which feature special offers, gift voucher incentives issued, cashback cheques and many more.

Duties will include:
Answering the telephones, diverting the calls as necessary
Dealing with customer reservation requests and general campaign queries
Contacting venues or other suppliers to check availability or make reservations
Accurate data entry of information into the database (MS Access)
Making outbound calls to customers to query details of a booking etc, providing an excellent service in the process
Generating appropriate paperwork through the system and directing to customer as necessary
Upselling additional extras to the customer where necessary
Guiding customers through processes
Data inputting
Any adhoc duties for other departments as and when required, including but not limited to mail merges and fulfilment

Essential Requirements
Previous administration experience/background
Computer literate in MS Office (definitely Word, Excel & Access) at basic to intermediate level
Polite and professional telephone manner ,Excellent customer service skills
Desirable Requirements
Training will be provided on the inhouse system, but a thorough knowledge of MS Access is required. Experience in the travel industry would be a huge benefit.
Person Specifications
It is important that the candidate is able to prioritise workload and work well under pressure.
They will be thorough and precise in their work, as detail is important with the database and paperwork etc.
They will be bright, enthusiastic and eager to learn.

Opportunities and Training
As well as being trained on the inhouse system, there is a large amount of on-the-job training for the candidate. Opportunity wise, for forthcoming candidates who show their worth and ability, there is large scope for progression


Customer Services – Fabulous Company

My client is a growing organisation based in Borehamwood. They currently employ 40 staff but are hoping to double this over the next year, so this really is an exciting time to join this dynamic and forward thinking organisation. The company itself is one of the UKs leading solutions provider dealing exclusively with other business customers.

They are looking for customer focused individuals to join their small customer service team which currently consists of 6 people.

In this role, you will be looking after a portfolio of existing business customers, being their first point of contact for any queries or issues. You will be responsible for building rapport with your customers ensuring maximum customer satisfaction at all times.

Duties will include:

Dealing with general queries via inbound calls, emails or web chat
Updating the CRM system with notes of any conversations or actions taken
Escalating complaints to the appropriate department
Working to Service Level Agreements
General administration duties

The Ideal Person:

Previous customer services experience
Must be highly organised
Ability to work in a fast paced environment
A team player
Excellent telephone manner
Must be motivated to give a good customer service experience

The Package:

Salary £19000
22 days holiday rising to 25
Private health insurance
Pension scheme
Subsidised gym membership
Childcare vouchers
Eye care and Dental Plans
Parking on site

This is a 37.5 hour week Monday to Friday. Some weeks you will be working 8am to 4.30, then 9.30 to 6 and lastly 10.30 to pm


Customer Support Manager

Job Title: Customer Support Manager

Location and Region: Warrington – North West

Sub-Location: Office Based

Employment Type: Full time Permanent

A Customer Support Manager is required to join a leading Mechanical, Electrical and Fabric property maintenance company. This is a great opportunity for a Customer Support Manager to be based in Warrington.

Brief details of position

To Manage all Administration Team members which consists of; Supervisor, Team Leader, Service Desk, Purchase Ledger, Administration and Reception Team. To provide Support to the Contract Managers with Service delivery and performance management

Knowledge skills & experience

Managerial Experience (essential)
Reliable and responsible (essential)
High level of competence in field of expertise (essential)
High level of IT experience (essential)
Excellent Interpersonal, written and communication skills (essential)

Further details

IT Skills required,
Business Administration NVQ Level 3+ or equivalent is desirable
previous experience in a similar role would be an advantage

Salary: To be discussed at interview dependent on experience

If you are an experienced Customer Support Manager with a proactive and efficient approach looking for a rewarding role in an exciting and industry leading company, please apply


Multi Skilled Production Engineer

MB150 Multi Skilled Production Engineer/Setter

Location: Swindon

Salary: £25,000 – £35,000 + Overtime

Overview:

First Military Recruitment are currently searching for a Multi Skilled Maintenance Engineer on behalf of our client based in Swindon. This is an excellent and exciting opportunity for an experienced Multi Skilled Engineer to join a rapidly expanding production company.

Duties and Responsibilities:

* Maintaining all production machinery and equipment to the standards of safety.
* Working closely with production and Quality Assurance to ensure maximum output within the defined Quality Standards.
* Assist with the Setting of the machines for production.
* Operate to the Company H&S policies.
* React promptly to all production issues that may occur.
* Be prepared to undertake other reasonable duties as required.

Skills and Qualifications:

* Relevant mechanical and/or Electrical qualifications.
* Flexible, committed, versatile and willing to do a variety of tasks
* Minimum of 2 years experience as a Production Engineer

There will be a mixture of day and night shifts so flexibility will be essential.

MB150 Multi Skilled Production Engineer/Setter

Location: Swindon

Salary: £25,000 – £35,000 + Overtime

Benefits: Overtime


Site Supervisor

First People Solutions are currently looking for a Site Supervisor to be based out of Livingston on a permanent basis. This will be working with a leading M&E/civil engineering firm in the utilities sector.

Main Duties

* Act on the direction of the project manager and construction manager. To Provide construction resourcing planning and strategy at bid stage.
* Work to approved risk assessments and method statements, lifting plans.
* Work alongside Client Operations Teams throughout the construction phase.
* Receive, and work to drawings for construction at site level. Check construction meets the requirements of design.
* Ensure safe, efficient compliant site delivery, with maximised resource utilisation, .
* Lead internal direct reports for all EICA & Mechanical Construction teams.
* Plan, provision of all documentation, resources, tools, materials, consumables H&S equipment, and transport, to ensure safe and efficient construction. Work in accordance with 1 week and 3 weeks look ahead.
* Manage & co-ordinate the delivery, safe handling, off- loading and storage of materials.
* Assist in the delivery of Training Plans are developed and delivered through site operations structure.
* Will assume the duties of a site manager in case of absence.

In return, you’ll receive an excellent salary, company car as well as a number of other benefits. You will be put through up to 20 training courses, expanding your knowledge and certifications in the industry.

For more information, apply for this advertisement and Calum Walker will be in touch

Benefits: Car, pension


Senior Waste Water Modeller- Sheffield **Infoworks ICM

Do you specialise in Waste Water Modelling using Infoworks ICM? Would you like to join a bespoke team of specialist Consultants based in Sheffield?

Do you have a strong academic background in Civil Engineering, Hydrology or Environmental Management and have experience specialising in Waste Water Modelling, Model Build and Verification using Infoworks CS/Infoworks ICM?

Can you demonstrate experience completing Optioneering, Solution Development, Drainage Area Planning and/or Flood Risk Assessments for Sewers?

As a Senior Waste Water Modeller you will have the opportunity to join a bespoke team of specialist Engineers and Modellers based in Sheffield to complete Flood Risk, Flood Alleviation, Drainage, Pipeline and Waste Water Modelling Projects for Local Authorities and Water Companies.

As a Senior Waste Water Modeller you will complete and manage Projects from feasibility to completion and complete Drainage Area Planning, Flood Alleviation Schemes for Sewers, Optioneering and Hydraulic Modelling, Model Build, Verification using Infoworks ICM.

The role will also involve mentoring team members, checking technical designs and providing technical advice to junior team members.

This role comes with a competitive salary, substantial benefits package and career development.

Penguin Recruitment is operating as a Recruitment Agency in respect to this position


Electronic Security Service Engineer

The Chubb brand is one of the most recognised fire and security brands in the world. From fire extinguishers, fire detection and suppression systems to digital CCTV surveillance and intruder alarms, we provide a full range of innovative products and services to customers, including FTSE 100 companies.

Chubb, a United Technologies Corporation business, is a truly international, talent driven company focused on performance and results. We are committed to the continuing development of every employee; therefore we encourage and strongly support career progression, with opportunities for promotion within our organisation and throughout the wider UTC global group

We are now seeking to recruit a talented and resourceful Electronic Security Service Engineer to join the team at our Croydon branch, covering an area within South London/ Surrey.

The successful candidate will be proficient across multiple electronic security disciplines (CCTV, Access Control, Intruder Alarm), possess experience working within Service, Fault Finding and Small Works Installation, and be an efficient and effective communicator.

Responsibilities will include attending sites to undertake the periodic maintenance of security alarm & detection systems and carrying out necessary fault finding, meeting predefined targets for periodic inspections, liaising effectively with the service desk regarding customer issues and ensuring that all paperwork/ electronic reporting to the service desk is carried out accurately and promptly.

The basic salary is up to £33,000 (according to experience) but you will have the ability to supplement your earnings with travel payments, out of hours call out and rota payments, which can equate to total earnings in excess of £45,000.

As part of a dynamic and successful business you will also have the opportunity to develop your skills and abilities further within our organisation one example of the development opportunities is a fully funded degree option after completing 12 months of service.

We welcome applications from Field Service Engineers, Installation Engineers, Commissioning Engineers, Security Service Engineers, Project Engineers and Systems Engineers with proven electronic security experience.

Chubb is an Equal Opportunity Employer
Please note that due to the high volume of responses that we receive for opportunities across the UK, we are unfortunately no longer able to respond to each application directly or to provide further individual feedback. We will however contact you should we select you to attend an interview. Should you not receive a reply from us within 4 weeks, please assume that your application on this occasion has proved unsuccessful